Looking At A Summary Of Daniel Defoe English Literature Essay Essay Example

Looking At A Summary Of Daniel Defoe English Literature Essay Essay Robinson Crusoe was born in 1632. He leads an easy and quiet life, and his pa wants him to acquire an office occupation. But His boy wants to research the universe and canvas all over the universe. One twenty-four hours he went to the seaport and goes on a ship. The ship comes right into a storm, but all the ship members are safe in clip. When he is back at the seashore he has a pick: or he goes back to place, or he went farther on his canvas journey. He chose the last option en sailed with a captain of a ship to Africa. On their manner they are raid by plagiarists. Robinson Crusoe is from this clip the slave of the captain of the plagiarists. After 2 old ages he thinks about a program to get away from the captain. On a journey he threw the captain in the ocean and tells the ship members that he is the captain of the ship. After al long clip they arrive at Brazil. Their Robinson Crusoe sells his boat and start with a plantation. After a short clip he quiets with his plantation and st arts to sail once more to Africa. Besides this clip, the ship comes in problem and capsizes. Robinson Crusoe is the lone 1 who survived the accident and swim to a nearby island. Every twenty-four hours he went back to the boat because it did nt drop. From the wood of the boat he builds a raft. Besides he picked up some nutrient, apparels and tools. After 12 yearss the boat sank. We will write a custom essay sample on Looking At A Summary Of Daniel Defoe English Literature Essay specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Looking At A Summary Of Daniel Defoe English Literature Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Looking At A Summary Of Daniel Defoe English Literature Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer On the Island he builds a place in a cave. He builds a fencing and he made chairs en tabular arraies for his place. One twenty-four hours his cave prostration and he has to seek another topographic point where he can kip. He wants to the other side of the island and so he builds a canoe from a tree. After 5 old ages the canoe is eventually finished. After 11 old ages he discovers a footmark that he ca nt acknowledge. 7 old ages subsequently he besides discovers human castanetss. He builds a stronger fencing around his place because he s a spot frightened. After 24 old ages he saw the man-eaters for the first times. On their boat are 2 victims. When they arrive one of the victims attempts to get away but 3 of the man-eaters chase the victim. One of the pursuers stops after a will and went back and the other 2 pursuers has been killed by Robinson Crusoe. He called the victim Friday. He taught him to talk English, and that Robinson Crusoe is his foreman and that cannibalism is truly bad. They become friends. After a twosome of old ages the man-eaters arrive once more with 2 victims. Now Friday and Ro binson Crusoe killed all the man-eaters and salvage the victims. One of the victims is the male parent of Friday. Robinson Crusoe orders them to step in the canoes of the man-eaters and acquire some aid. After 8 yearss they come back with a immense ship. The crew on the ship is all English. Robinson Crusoe Asked them what happened and they told it was mutiny. Friday went into the Forest with the some people of the crew and he makes them lost. The other crew members have been killed. The 4 people, Robinson Crusoe, Friday, Fridays male parent and the Spaniard went back to England with the ship of the English work forces. So After around 28 old ages Robinson Crusoe went back to England. Creative assignment Daniel Defoe Robinson Crusoe Jeroen new wave Lieshout A5d What has to be in the article surely? The jobs he had, The canvas journeys, His clip as a slave, The friendly relationship with Friday. 28 old ages on an Island Robinson Crusoe has been lived on an Island for 28 old ages. Robinson Kruetznaer, born in 1632, has lived on an island for around 28 old ages. Robinson Kruetznaer, besides named as Robinson Crusoe was a immature energetic male child with a dream. He wants to explorer the universe and canvas over all the great oceans, but one storm changes his life straight. It starts with an artlessness trip to the seaport but it ends 28 old ages subsequently. Robinson Crusoe went to the Harbor and takes a expression at a ship, when the boat starts to sail. The captain told him that there was no manner back and so his escapade starts. After a few yearss the boat came into a storm, but all the crew members were salvage in clip. They sail in their deliverance boats back to the seashore. Robinson does nt travel back to place, no he sailed further. He met a captain and he is allowed to sail with the captain. But non every journey is safe. This one is non safe to. This clip the job is plagiarists, who raid the boat. After the foray Robinson Crusoe is taken with the captain. He became a slave and has to work hard merely like every slaves in the 16th until the nineteenth century. Bondage is really difficult, the slaves have to make all the work and the wages is largely a little piece of old staff of life. After a short clip he went with the captain on a boat to Africa. On their manner he threw the captain in sea and he became the captain. For a slave it s really surprising what he did, but the dramatic thing is that all the ship members agree with the fact that he is the new captain. They sail to Brazil and their he starts an ain plantation. But as a existent mariner, he stopped after a short clip with the plantation and went back on the sea. This clip he sails to Africa, but besides this clip the journey is nt without problem. The ship and Robinson Crusoe came into another storm. All the crew of the ship is dead, except Robinson Crusoe. Robinson Crusoe and Friday together on the Island. He saw a nearby island and swam to it to convey himself in safe place. When he arrived his ship was still drifting on the H2O. Robinson Crusoe seems to be really clever, because he swam back and take everything that he could acquire, that made an easy life on the island. With the wood of the ship he made a raft. He besides took the Canis familiaris with him to acquire anybody on the island. The most surprising thing is the fact that he grabs animate beings non for nutrient, but for his pleasance. He grabs a parrot, a cat and a caprine animal. With his new household physique he a new hereafter, with a place in a cave including chairs and a tabular array. But another job happened: his place prostration and he has to seek a new place. On the island there are many trees, so he felt one and construct a canoe of it. With his new canoe he sailed to the other side of the island where the exciting began. He saw other peoples, man-eaters, with two victims. One of the victims escaped and run to Robinson. They became friends and learned each other different things such as the linguistic communication, how to contend and that Robinson Crusoe is the Boss. Robinson called the victim Friday. Together they destroy the man-eaters and 2 new victims enjoy their group. One of them is the male parent of Friday. Robinson sent them back to the ocean to acquire aid and after a short clip a immense ship is come ining. Robinson en Friday made the crew lost and Robinson Crusoe and his 3 victims enter the boat and canvas back to England. After around 28 old ages Robinson Crusoe eventually acquire back to the chief land of England. Robinson Crusoe salvaging all his goods out the wreck of his ship.

Puritanism essays

Puritanism essays The discovery of the New World by Christopher Columbus brought many changes through out the European continent. Many nations seized the opportunity in hopes of improving their economies and expanding their territory through out the Americas. For the English in particular, it led to settlement and eventually colonization of much of the Eastern American coast. From the time of settlement, New England and the Chesapeake, both colonies of English origin had developed rather differently and had formed distinct societies by 1700. The variations in development of these colonies occurred because of the differences in the religious ideals and social structure. The Puritans, one of the first group settlers in New England, strived to create a society that was based on their religion. They tried to lead useful and hard-working lives and attributed all their successes to God. Through the religious ideals, the clergy and the government were intertwined and worked with each other to maintain the piety and the creation of a close-knit Christian society (Doc. A). This society was based so much on religion that it also helped resolve many problems that would occur. Many economical problems of the time were solved by assessing the morality of it according to Christian ideals (Doc. E). The Christian religion was so important that no other religion was allowed to practice in New England. People of different views on religion than the Puritans were asked to conform or leave the area. The Chesapeake settlers, however, were the least concerned with establishing a society that emphasized religious ideals. They were very secular and were primarily conce rned with economical gain. For example, in Maryland the Calverts allowed all Christian people to practice the faith, regardless of denomination. The reason for this was more economical than religious: to attract settlers to occupy land, therefore increasing profits. Many of the problems that rose due to eithe...

Todo sobre la doble nacionalidad en Estados Unidos

Todo sobre la doble nacionalidad en Estados Unidos La doble nacionalidad significa que una persona puede ser ciudadana de dos paà ­ses al mismo tiempo. Y, en el caso de  Estados Unidos se admite esta posibilidad, pero hay inconvenientes importantes que conviene tener en cuenta. Para entender la situacià ³n y los posibles problemas hay que comenzar una informacià ³n corta sobre quà © dice la ley, seguido de una explicacià ³n de situaciones que dan lugar a que una persona pueda tener doble nacionalidad, para finalizar con los problemas que puede causar esta situacià ³n. Quà © dicen las leyes de USA sobre la doble nacionalidad Curiosamente, las leyes no mencionan la doble nacionalidad y en ninguna ley se obliga a elegir entre una nacionalidad u otra, aunque sà ­ contempla la posibilidad de su pà ©rdida. Adems, en la prctica se puede decir que Estados Unidos no alienta estas situaciones. La razà ³n es que pueden surgir problemas porque significa que una persona tiene, al mismo tiempo,  lealtad a dos paà ­ses distintos  y debe cumplir la ley de ambas naciones. De ahà ­ pueden nacer conflictos. Adems, la  proteccià ³n  que los Estados Unidos otorgan a sus ciudadanos puede verse limitada en los casos de doble nacionalidad, particularmente cuando una persona se encuentra en el paà ­s del que tambià ©n es nacional. Por ejemplo, si una persona con doble nacionalidad est en un paà ­s extranjero del que tambià ©n es ciudadano y, segà ºn las leyes del mismo,  debe cumplir  con el servicio militar, poco podr hacer los Estados Unidos para evitar que cumpla con esta obligacià ³n.Y al mismo tiempo esa persona puede estar  obligada  a registrarse con el Servicio Selectivo en Estados Unidos, a pesar de vivir en el extranjero Y lo mismo ocurre en los casos de  arrestos o detenciones. La embajada americana se ver impedida en estos casos de doble nacionalidad  para ejercer toda su influencia de proteccià ³n. A pesar de estos posibles inconvenientes lo cierto es que la doble nacionalidad es un hecho frecuente en Estados Unidos, aunque no se puede hablar de cifras porque no hay rà ©cords oficiales. Aunque se estima que puede afectar a varios millones de estadounidenses. Eso es porque es relativamente fcil obtener la doble nacionalidad. 5 formas de adquirir la doble nacionalidad en Estados Unidos Una persona puede tener ms de un pasaporte por diversas razones, entre las que destacan las siguientes: 1. Por nacimiento en Estados Unidos (o en Puerto Rico u otro territorio de USA), cuando el bebà © tambià ©n adquiere de forma automtica la nacionalidad de los padres, si uno de estos es extranjero. Esto es asà ­ salvo en el caso de bebà ©s que no tienen derecho a la  ciudadanà ­a americana a pesar de haber  nacido en Estados Unidos. 2. Por nacimiento en otro paà ­s, cuando el padre o la madre es estadounidense  y siempre y cuando se cumplan una serie de requisitos. En este caso se podrà ­a adquirir en el momento de nacer la ciudadanà ­a de USA por uno de los padres y la del paà ­s en el  que se nace, si se trata de un paà ­s que otorga la nacionalidad por nacer dentro de sus fronteras. 3. Por naturalizacià ³n de un inmigrante en los Estados Unidos, cuando se conserva la nacionalidad original. No todos los paà ­ses permiten que sus ciudadanos se hagan americanos. Puede suceder que les retiren el pasaporte al naturalizarse o que simplemente ignoren que se han convertido en estadounidenses. Conviene verificar las leyes del paà ­s de origen para evitar sorpresas desagradables. 4. Por decisià ³n voluntaria, como por ejemplo un americano adquiere la nacionalidad de su cà ³nyuge o la del paà ­s en la que reside. Y en este caso es cuando podrà ­a haber problemas que se explican ms abajo. 5. Y otras formas menos comunes. Aquà ­ se puede informacià ³n detallada sobre todas las formas posibles para obtener la ciudadanà ­a americana. Estados Unidos no pone problemas cuando la doble nacionalidad se da de forma automtica, por ejemplo, en casos de naturalizacià ³n para adquirir la ciudadanà ­a americana sin renunciar a la que se tenà ­a o en los casos de nacimiento. Es ms, permite que se utilicen dos pasaportes distintos, el de Estados Unidos y el otro, si bien para entrar y salir de USA à ºnicamente y sin excepciones el documento a utilizar es el pasaporte americano. Esta  es una lista de los documentos   que los ciudadanos pueden utilizar para ingresar a USA Riesgo de pà ©rdida de la ciudadanà ­a americana Sin embargo, sà ­ que puede haber problemas si una nueva ciudadanà ­a se adquiere voluntariamente al solicitarla de forma expresa. Por ejemplo, cuando un ciudadano americano se va a vivir a otro paà ­s y decide adquirir esa nacionalidad. Aquà ­ las autoridades americanas de la Embajada o consulado pueden considerar que hay una intencià ³n de renunciar a la ciudadanà ­a y se puede acabar perdiendo. No est claro quà © es intencià ³n de renunciar  a la ciudadanà ­a, ya que resulta de un conjunto de comportamientos, por lo que hay que tener cuidado y seguir operando como americano: pago de impuestos en USA, recibir el pago del cheque de la jubilacià ³n, estar registrado para el voto exterior,  etc. Adems, estos son otros casos en los que se corre el riesgo de perder la nacionalidad estadounidense.   Por à ºltimo destacar que obviamente se puede renunciar voluntariamente a la ciudadanà ­a estadounidense, pero es necesario seguir un procedimiento y hay consecuencias, particularmente para los que lo hacen con el fin de evitar pagar impuestos en Estados Unidos. Esta es una lista de 10 famosos estadounidenses  que renunciaron a la nacionalidad por diversas causas. Inconvenientes de la doble nacionalidad Las principales son dos: doble imposicià ³n y prohibicià ³n o dificultad para acceder a ciertos trabajos Una de las desventajas de la doble nacionalidad es la doble imposicià ³n, es decir  la obligacià ³n de pagar impuestos en los dos paà ­ses  de los que se es ciudadano. Estados Unidos impone la obligacià ³n de completar anualmente las planillas de impuestos aà ºn cuando se resida continuamente fuera del paà ­s. A la hora de determinar si hay que pagar impuestos y cunto es necesario tener en cuenta si existe algà ºn acuerdo internacional entre los EEUU y el otro paà ­s con el que se tiene la doble nacionalidad. De hecho, en la actualidad y segà ºn datos del  Registro Federal, se estn dando nà ºmero rà ©cord (aunque aà ºn pequeà ±os) de ciudadanos americanos que renuncian a su nacionalidad por razones precisamente econà ³micas, para evitar pagar impuestos en dos paà ­ses. Otra desventaja es la imposibilidad de acceder a cierto tipo de trabajos  En Estados Unidos muchos trabajos en empresas privadas, para el gobierno o ciertas posiciones dentro del Ejà ©rcito requieren un pase de seguridad (security clearance). La doble nacionalidad por sà ­ misma no es causa en la mayorà ­a de las ocasiones para que se deniegue un security clearance. Pero bajo las siguientes circunstancias es relativamente comà ºn: Uso de otro pasaporte, a menos que sea anterior a la adquisicià ³n de la nacionalidad americanaRealizar el servicio militar en otro paà ­s, a menos que ocurriera antes de hacerse americano.Aceptar beneficios mà ©dicos, de jubilacià ³n, educativos o similares del otro paà ­s del que tambià ©n se es nacional.Utilizar la otra ciudadanà ­a para proteger sus intereses econà ³micos  o de negocios en otro paà ­s.Participar como candidato en las elecciones de otro paà ­s, aunque no se resulte elegido.Desempeà ±ar un cargo pà ºblico en otro paà ­s (esta es una causa relativamente comà ºn por la que se renuncia a la nacionalidad americana).Votar en las elecciones de otro paà ­s. Esto solo en situaciones muy raras y extremas.Actuar en nombre de otro gobierno y defender sus intereses Este es un artà ­culo informativo. No es asesorà ­a legal.

Group Setting Research Paper Example | Topics and Well Written Essays - 500 words

Group Setting - Research Paper Example It discusses the different subjects in the study, their particular type of illness, and how willing they were to make changes in their lifestyles to cope with these particular afflictions. This study takes a look at homeless individuals who presented with co-occurring disorders of mental illness and substance abuse and some of the different ways that they can be assisted, what resources are available, and how to offer them specific types of support for these afflictions. There is an increasing concern of how best to deal with the members of the homeless population who suffer from mental illness, especially in light of the fact that it is often due to the severity of the mental illness that these individuals end up in a situation that results in becoming homeless in the first place. One possible method of addressing this issue of social concern is to take a group of concerned individuals, comprised of volunteers, doctors, therapists, and social workers who would all work together with these individuals to show them what resources are available to them and how they can best avail themselves of those resources. In the introductory phase of the group, the individuals that comprise the group, the doctors, therapists, social workers, and volunteers would all work together to determine the best target population to start with; a look at the different areas where the homeless congregate, as well as the types of people who make up this population would serve as a way to best address this goal. Once the target area has been determined, the group members would, through the use of their individual specialties, work with the members of the homeless population who suffer from mental illness, and based upon their affliction, determine the appropriate resources they would need in order to best meet the goal of improving the quality of life for the patients as well as working to get them back into

People Resourcing Essay Example | Topics and Well Written Essays - 2000 words - 1

People Resourcing - Essay Example Planning and better management of human resources is an issue that cannot be ignored in a country’s development strategies. Human resource planning is the critical evaluation as well as identification of labor requirements for planed projects to meet the social and economic targets in the society. The most efficient approach to good human resource planning starts with attaining information on a particular human resource function, the selection or recruitment of workers, training, motivations, work place diversity, and compensations when need rise. Human resource planning is indicated by sufficient man power, comprising of all categories of workers and diverse skill and talents. The workers should be available in specific locations and perform their duties when required. This discourse is about the importance of attaining labor market prevailing conditions before human resource planning. There is need to observe the labor market trends to correct the in balance between its dema nd and supply. Labor market can be categorized as either internal or external. Internal labor market refers to a pool of workers within a certain organization. It could also mean a mechanism through which employees are assigned to certain roles within the organization. The number of employees is determined by the human resource policy put in place like job security, investment levels, sophistication levels in the organization departments, and the business approach adopted. Available internal labor market information can assist the human resource planning team in greater ways (Pilbeam, 2010). Prior to annual recruitments, the company may decide to retain the existing workers and offer trainings to meet the current demands. The retained employees can be motivated further by developments, creation of better employment terms, and salary reviews. This would increase their productivity hence increase turn over to the company. This would be cheaper than hiring new employees who may require time to adjust to the company’s environment and working policies. Classical model of internal labor market is associated with sophisticated and structured pool of workers. Such employees have established experiences and complex technological skills that are ideal to the daily operations of a certain organizations’ department. Such pool of workers have limited interactions with the out side stake holders due to fears that they could be lured to join other organizations at higher salary hence they are motivated by annual incentives, job promotions, and securities so that they stick to their companies. Having full knowledge of such workers is a great deal to the human resource planning team to assist in their retention within the company. Having full knowledge of existing employees may determine who to be out sourced to external companies and generate more income to the company. A company may cut the annual expenses by reducing the existing labor. It will be wise for the human resource planning team to evaluate the existing employees before the retrenchment operations. It would be a great loss to the company to lose a vital team member due lack of internal labor market information. Internal labor market information is much easier and cheaper to be obtained than the external labor pool. External labor market represents the pool of workers available outside (externally) a certain organizations. The type of workers required by a firm is determined by

Patriarchal Terrorism :: Domestic Violence, Control

Patriarchal Terrorism is general need to control a relationship. It is violence exclusively initiated by men as a way of gaining and maintaining absolute control over their female partner. (Shehan, 2003) The second form of couple violence, is common couple violence, is less a product of patriarchy. (Johnson, 1995) Patriarchal terrorism does exist today. Differences do not exist in intimate violence based on social class, education level, race / ethnicity or sexual orientation. Intimate violence is violence that occurs between two people in a relationship. It includes four types of behaviors: physical abuse, sexual abuse, threats, and emotional abuse. The longer the abuse goes on the longer it will affect the victim. (Centers for Disease Control and Prevention, 2006) Partner violence occurs in all countries, social, economic, religious and cultural boundaries. (Shehan, 2003) I have observed couples with good communication and poor communication and intimacy. Dr. Gottman and his coll eagues created recommendations, tactics, and strategies for couples with poor communication, intimacy and conflict problems. There is not a specific time or date when family violence began. But social scientist began studying family violence in the United States in the 1960’s. (Shehan, 2003) In the United States, the way in which children were punished for breaking the rules was often semi-violent or violent behavior. Violence was there when there was no family system. Violence comes in many forms physical, mental, emotion and sexual. Family violence involves domestic violence. During the women’s movement public awareness of the domestic abuse problem became known. The first shelter for battered women was open in 1974 and the shelter led to many opening of other shelters and domestic violence programs. By the 1990’s law enforcement stated to view domestic violence as a serious issue. Police protocol changed and arrest were being made. According to the National Survey violence in one relationship leads to violence in another relationship. (Shehan, 2003) Families provide training ground s for violence. If children see violence in their home they are mostly to portray violence in their everyday lives. Child abuse and maltreatment includes physical, sexual, or emotional abuse, in addition to neglect. Displays of child abuse and neglect include injuries inflicted by a child giver, head injury, and injury to organs. Head trauma is the leading cause of death in children. According to the World Health Organization, there were an estimated 57, 000 deaths attributed to homicide among children under 15 years of age in 2000.

Strategic Plan of Shangri-La Hotel

Table of Contents 1. 0Introduction2 2. 0Strategic Plan3 3. 0Describe mission statement, strategic goals and corporate strategies for a hotel4 3. 1Mission Statement4 3. 2Strategic Goals6 3. 3Corporate Strategies7 3. 3. 1Shangri-La Care 1: Shangri-La Hospitality from Caring People9 3. 3. 2Shangri-La Care 2: Delighting Customers9 3. 3. 3Shangri-La Care 3: Recover to Gain Loyalty9 3. 3. 4Shangri-La Care 4:  Take Ownership10 4. 0SWOT chart for the Shangri-La Hotel11 5. 0Conclusion14 6. 0Reference15 1. 0 Introduction Our group have chosen Shangri La as our topic of discussion for our report writing.Shangri La is a cooperation that has a lot of hotels and resorts in the whole wide world. The name of ‘Shangri La’ was actually from a novel published in 1933 named, ‘Lost Horizon’ written by James Hilton. In present days, the name ‘Shangri La’ has become famous in the worldwide. In 1971, Shangri La has its own deluxe hotel in Singapore. After that, Shang ri La had grew into a huge cooperation which own 72 hotels and resorts in different countries, such as, Asia Pacific, North America, the Middle East, Europe and yet Shangri La is planning to develop more hotels in different countries.Besides that, Shangri La has two Asia’s most prestigious recreational clubs, that is, the Aberdeen Marina Club in Hong Kong, and the Xili Golf and Country Club in Shenzhen. Furthermore, Shangri La’s always follow Asian Hospitality as their unique hospitality to treat their customer. In order to compete with other hotels and resorts, Shangri La had emphasized on hospitality towards their customer. The main thing that makes Shangri La being successful and being different from the other hotels and resorts is offering high level of Asian standards of hospitality and caring for people.Therefore, Shangri La hotels and resorts will care for each and every customer. They will make sure that every customer will satisfied with their services. Shangr i La search for trendsetters and professionals to serve their customer and to achieve the goal, that is, to make sure every customer has great experience once they stay in the hotels and resorts. Strategic planning is critical to business success. Different from classic business planning, the strategic variety involves vision, mission and outside-of-the-box thinking.Strategic planning describes where you want your company to go, not necessarily how you're going to get there. However, like all other â€Å"travel plans,† without knowing where you want to go, creating details on how to arrive are meaningless. Strategic planning defines the â€Å"where† that your company is heading. In order for a business to be successful, there needs to be a roadmap for success. A strategic plan helps to provide direction and focus for all employees. It points to specific results that are to be achieved and establishes a course of action for achieving them.A strategic plan also helps the various work units within an organization to align themselves with common goals. Building a strategic plan is not difficult. It will take some thought and some feedback from customers and others, but businesses should be routinely garnering feedback from appropriate constituent groups on an on-going basis. The process of developing a strategic plan should be rewarding for all involved and usually helps develop stronger communications between members of the planning team. Once developed, the key to making the plan work is a commitment to seeing it through and sound implementation.Many businesses have developed strategic plans only to put them on a shelf to gather dust. Managers need a well-developed strategic plan in order to effectively establish expectations for their employees. Without a plan, expectations are developed in a void and there is little or no alignment with common goals. A good strategic plan looks out 2 to 5 years and describes clearly how the business will grow and prosper over that planning horizon. 2. 0 Strategic Plan 3. 0 Describe mission statement, strategic goals and corporate strategies for a hotel 4. Mission Statement In 2010, Shangri-La Hotels and Resorts had more than seventy hotels and 40,000 employees, with a vision to double within five years, all while maintaining their unique culture of high quality caring and hospitality. In recent years, the hotel chain has won almost every global award, including Asia’s best hotel brand for business and vacation, best luxury hotel chain (Asia Money), best business hotel brand in Asia Pacific (Business Traveler) and top five best overseas hotel (Observer and Guardian) (Marquardt 2011).Shangri-La has a powerful vision for its employees as well as its guests. Employee learning and development is an integral role in Shangri-La and is part of the company’s mission, which states that its aim includes â€Å"enabling all employees to achieve their personal and professional growth. â₠¬  Eng Leong Tan, Director for HR notes, â€Å"We seek to be the first choice employer among hospitality workers. We are committed to providing an environment in which employees can learn and grow.It is not enough just to pay well and offer good benefits. Growth opportunities are equally important, especially to younger employees† (Marquardt 2011). Shangri-La’s hotel mission statement we envision a community of responsible and educated citizens who are environmentally conscious, practice social responsibility in their daily lives and inspire others to do the same. We commit to operating in an economically, socially and environmentally responsible manner whilst balancing the interest of diverse stakeholders (Lincoln 2007).We strive to be a leader in corporate citizenship and sustainable development, caring for our employees and customers, seeking to enrich the quality of life for the communities in which we do business and serving as good stewards of society and the en vironment (Shangri-La Asia Limited 2010). â€Å"To delight our guests every time by creating engaging experiences straight from our hearts†. Again the same, they want to delight their quests, but as there is a low traffic of guests, it is self explanatory that they are not fulfilling the needs of their guests.According to their mission they want to differentiate them with others by providing the guests a feeling of home and interacting but for that they need customers, without that they can’t do anything (Kumar Swain 2011). 4. 2 Strategic Goals Shangri-La Hotel is a facility of services which provide places to stay for customers around the world. It is known as a hotel or a resort for consumers to relax or  even have a  vacation at  the hotel. Shangri-La Hotel is a  much known hotel in Singapore  because it was founded there itself. Shangri-La Hotel has provided a hotel for business traveler.Therefore, it has made another target of business in its management. With these targets, the company has proven to be the world’s best finest hotel in management and services. This hotel has also been situated in Malaysia itself, which have also become a finest hotel for business travelers and also travelers around the world and locally. Therefore, with these achievements, we have decided to make a research about the company itself and prove of its facility that satisfies us as a customer (Shangri-La International Hotel Management Ltd. 2012).Great hotels are made by great employees, not by crystal chandeliers or expensive carpets. This strongly held belief at Shangri-La Hotels and Resorts translates to a firm commitment to employee development. Such dedication will be increasingly important as the group’s workforce grows from 37,000 to nearly 60,000 by 2013 (Shangri-La International Hotel Management Ltd. 2012). The process begins with careful selection staff are â€Å"hired for attitude, trained for skills† providing a fertile f oundation for the Shangri-La philosophies to be embraced.Shangri-La then invests heavily in training perhaps more than any other hotel group with intensive, ongoing coaching for all staff at 68 hotels and resorts. The group then retains its high caliber staff by creating an environment whereby employees may achieve their personal and career goals. Shangri-La has one of the lowest staff turnover rate in the industry (Shangri-La International Hotel Management Ltd. 2012). 4. 3 Corporate Strategies Shangri-La Care the group’s defining feature is its exceptional and warm hospitality, as defined by its philosophy Shangri-La hospitality from caring people.All staff undergoes the â€Å"Shangri-La Care† training programme within six months of joining the group. The programme is designed to develop a consistent Shangri-La style of service to deliver a superior guest experience and build brand loyalty. Respect, courtesy, sincerity, helpfulness and humility are all core values of the training. Under the umbrella theme â€Å"Shangri-La Care the Shangri-La Way† the programme is divided into four modules: Shangri-La Care 1 – â€Å"Shangri-La hospitality from caring people†, Shangri-La Care 2 – â€Å"Delighting customers†, Shangri-La Care 3 – â€Å"Recover to gain loyalty† and Shangri-La Care 4 – â€Å"Taking ownership. The four modules of Shangri-La Care focus on the group’s mission: Delighting customers each and every time, part of Shangri-La’s guiding principles (Mohd  Rizal 2007). Shangri-La Care is a living culture within the group, strongly supported by top management and continuously cascaded through the organization. All hotels are required to allocate a specific budget for people training and development and the hotels’ general managers are responsible for ensuring the all the allocated funds are spent year after year.Below is Shangri-La Care Modules that line out what servi ce personnel do and how to serve their customers should best (Shangri-La International Hotel Management Ltd. 2012). 4. 4. 1 Shangri-La Care 1: Shangri-La Hospitality from Caring People First of all, addresses how to make the guests feel special and important by focusing on the five core values of Shangri-La Hospitality: Respect, Humility, Courtesy, Helpfulness and Sincerity. It also imbues  the value of  Ã¢â‚¬ËœPride without Arrogance’ as the service  hallmark (Mohd  Rizal 2007). . 4. 2 Shangri-La Care 2: Delighting Customers Focuses on the importance of guest loyalty and how it can only be achieved by delighting the guests not just the first time but every single time. Employees must be guest obsessed, doing more for guests by ‘going the extra mile', being flexible and never  saying no, anticipating and responding quickly, and recognizing the guest's individual needs (Mohd  Rizal 2007). 4. 4. 3 Shangri-La Care 3: Recover to Gain Loyalty High lights the impo rtance of recovery when a mistake is made.When recovery is done well, it may be an opportunity to gain further commitment and loyalty but if there is no or poor recovery the lifetime value of the guest is lost in addition to at least 25 others who may hear of the incident through word of mouth. The module teaches the five steps to recovery – Listen, Apologize, Fix the Problem, Delight – the Extra Mile and Follow Up (Mohd  Rizal 2007). 4. 4. 4 Shangri-La Care 4:  Take Ownership Finally, addresses the importance of our employees taking ownership to show care for the customers, colleagues and company.The driver of ownership is  Ã¢â‚¬Å"SELF†, which means S (Show commitment), E (Eager to take initiative), L (Lead ourselves) and F (Filled with  passion). This module attempts to create in the employee’s the mind-set to live in an environment that is  filled with  Care for  guests, Compassion for colleagues and  Pride in the  company (Mohd  Riz al 2007). 4. 0 SWOT chart for the Shangri-La Hotel Strengths| Weaknesses| 1) Shangri-La Hotel is regarded as one of the world’s best management hotel.It includes Shangri-La Hotel and Traders Hotels. 2) Shangri-La Hotel manages to train well employees who are able to provide better quality services to customers. 3) Shangri-La owns strong capital and service that helps it earn good reputation and consumer loyalty. 4) Shangri-La Hotel the uniqueness of interior design of the hotel rooms, lobby, dining cafe and state of the art facilities has been able to attract customer’s intention. It also has been on the luxury of facilities, which can make customers feel comfortable. ) Improved the existing electronic Best Practice process to ensure company-wide benchmarking where ideas with potential for global implementation are highlighted. The most valuable Best Practice recognition was created and is awarded on an annual basis. | 1) Senior executives approaching retirement with n o clear recognizable successor. 2) Problems in recruiting employees to work at the resorts. 3) Shangri-La is very famous in Asia but not in the other continents. So it is hard to attract those customers. ) Losing market share to rivals and higher overall unit costs relative to rivals 5) Unattractive compensation packages. Thus, failure to understand culture differences. | Opportunities| Threats| 1) Relatively safe and peaceful business environment. No natural disaster around the Hotel location, no riots, no terrorist attack, without violent protest or demonstration. 2) The resort hotel is located in a unique island with beautiful beaches and clear water ideal for snorkeling and living activities. 3) Shangri-La has opportunities to attract more ustomers. And then it can improve its fame all around the world. 4) The income of residents continued to rise, according to Maslow’s theory of the level demand, when the people’s living standards up to a certain extent, they hope to meet spiritual needs. Hotel facilities will attract customers’ so the hotel consumption of the people will continue to increase. 5) Increase presences in Asia and also relaxed travel restrictions. | 1) Aggressive fishing activities have been carried out nearby the island lately and it has caused unduly pollution as a result. ) There are many existing and newly built island resorts in the Asia-Pacific region. 3) The competitors are strong. There are lots kinds of hotels, so Shangri-La does not have tremendous competitiveness. 4) Restrictions on travel. 5) Increase in the cost of labor and current economic situation. | SWOT analysis can be defined as â€Å"a critical assessment of the strengths and weaknesses, opportunities and treats in relation to the internal and environment factors affecting an entity in order to establish its condition prior to the preparation of the long term plan. In addition, strengths and weaknesses analysis involves looking at the particular stre ngths and weaknesses of the organization itself and itself and its products/services range. It is an internal appraisal. An analysis of opportunities and threats is concerned with profit making opportunities in the business environment and with identified threats such as falling demand, government legislation and new competition etc. Therefore it is an external appraisal. 5. 0 Reference ) Online Business Advisor, 2006, (Why is Strategic Planning important), viewed 23 February 2012, Available from: http://www. onlinebusadv. com/? PAGE=171 2) David Ingram, D 2012 (Why is the Implementation of projects important to strategic Planning and the Project Manager) viewed 23 February 2012, Available from: http://smallbusiness. chron. com/implementation-projects-important-strategic-planning-project-manager-18215. html 3) Shangri-La 2012, (International Hotel Management Ltd. ) viewed 23 February 2012, Available from: http://www. shangri-la. com/en/corporate/aboutus/overview 4) Strategic Plan of Shangri-La Hotel Table of Contents 1. 0Introduction2 2. 0Strategic Plan3 3. 0Describe mission statement, strategic goals and corporate strategies for a hotel4 3. 1Mission Statement4 3. 2Strategic Goals6 3. 3Corporate Strategies7 3. 3. 1Shangri-La Care 1: Shangri-La Hospitality from Caring People9 3. 3. 2Shangri-La Care 2: Delighting Customers9 3. 3. 3Shangri-La Care 3: Recover to Gain Loyalty9 3. 3. 4Shangri-La Care 4:  Take Ownership10 4. 0SWOT chart for the Shangri-La Hotel11 5. 0Conclusion14 6. 0Reference15 1. 0 Introduction Our group have chosen Shangri La as our topic of discussion for our report writing.Shangri La is a cooperation that has a lot of hotels and resorts in the whole wide world. The name of ‘Shangri La’ was actually from a novel published in 1933 named, ‘Lost Horizon’ written by James Hilton. In present days, the name ‘Shangri La’ has become famous in the worldwide. In 1971, Shangri La has its own deluxe hotel in Singapore. After that, Shang ri La had grew into a huge cooperation which own 72 hotels and resorts in different countries, such as, Asia Pacific, North America, the Middle East, Europe and yet Shangri La is planning to develop more hotels in different countries.Besides that, Shangri La has two Asia’s most prestigious recreational clubs, that is, the Aberdeen Marina Club in Hong Kong, and the Xili Golf and Country Club in Shenzhen. Furthermore, Shangri La’s always follow Asian Hospitality as their unique hospitality to treat their customer. In order to compete with other hotels and resorts, Shangri La had emphasized on hospitality towards their customer. The main thing that makes Shangri La being successful and being different from the other hotels and resorts is offering high level of Asian standards of hospitality and caring for people.Therefore, Shangri La hotels and resorts will care for each and every customer. They will make sure that every customer will satisfied with their services. Shangr i La search for trendsetters and professionals to serve their customer and to achieve the goal, that is, to make sure every customer has great experience once they stay in the hotels and resorts. Strategic planning is critical to business success. Different from classic business planning, the strategic variety involves vision, mission and outside-of-the-box thinking.Strategic planning describes where you want your company to go, not necessarily how you're going to get there. However, like all other â€Å"travel plans,† without knowing where you want to go, creating details on how to arrive are meaningless. Strategic planning defines the â€Å"where† that your company is heading. In order for a business to be successful, there needs to be a roadmap for success. A strategic plan helps to provide direction and focus for all employees. It points to specific results that are to be achieved and establishes a course of action for achieving them.A strategic plan also helps the various work units within an organization to align themselves with common goals. Building a strategic plan is not difficult. It will take some thought and some feedback from customers and others, but businesses should be routinely garnering feedback from appropriate constituent groups on an on-going basis. The process of developing a strategic plan should be rewarding for all involved and usually helps develop stronger communications between members of the planning team. Once developed, the key to making the plan work is a commitment to seeing it through and sound implementation.Many businesses have developed strategic plans only to put them on a shelf to gather dust. Managers need a well-developed strategic plan in order to effectively establish expectations for their employees. Without a plan, expectations are developed in a void and there is little or no alignment with common goals. A good strategic plan looks out 2 to 5 years and describes clearly how the business will grow and prosper over that planning horizon. 2. 0 Strategic Plan 3. 0 Describe mission statement, strategic goals and corporate strategies for a hotel 4. Mission Statement In 2010, Shangri-La Hotels and Resorts had more than seventy hotels and 40,000 employees, with a vision to double within five years, all while maintaining their unique culture of high quality caring and hospitality. In recent years, the hotel chain has won almost every global award, including Asia’s best hotel brand for business and vacation, best luxury hotel chain (Asia Money), best business hotel brand in Asia Pacific (Business Traveler) and top five best overseas hotel (Observer and Guardian) (Marquardt 2011).Shangri-La has a powerful vision for its employees as well as its guests. Employee learning and development is an integral role in Shangri-La and is part of the company’s mission, which states that its aim includes â€Å"enabling all employees to achieve their personal and professional growth. â₠¬  Eng Leong Tan, Director for HR notes, â€Å"We seek to be the first choice employer among hospitality workers. We are committed to providing an environment in which employees can learn and grow.It is not enough just to pay well and offer good benefits. Growth opportunities are equally important, especially to younger employees† (Marquardt 2011). Shangri-La’s hotel mission statement we envision a community of responsible and educated citizens who are environmentally conscious, practice social responsibility in their daily lives and inspire others to do the same. We commit to operating in an economically, socially and environmentally responsible manner whilst balancing the interest of diverse stakeholders (Lincoln 2007).We strive to be a leader in corporate citizenship and sustainable development, caring for our employees and customers, seeking to enrich the quality of life for the communities in which we do business and serving as good stewards of society and the en vironment (Shangri-La Asia Limited 2010). â€Å"To delight our guests every time by creating engaging experiences straight from our hearts†. Again the same, they want to delight their quests, but as there is a low traffic of guests, it is self explanatory that they are not fulfilling the needs of their guests.According to their mission they want to differentiate them with others by providing the guests a feeling of home and interacting but for that they need customers, without that they can’t do anything (Kumar Swain 2011). 4. 2 Strategic Goals Shangri-La Hotel is a facility of services which provide places to stay for customers around the world. It is known as a hotel or a resort for consumers to relax or  even have a  vacation at  the hotel. Shangri-La Hotel is a  much known hotel in Singapore  because it was founded there itself. Shangri-La Hotel has provided a hotel for business traveler.Therefore, it has made another target of business in its management. With these targets, the company has proven to be the world’s best finest hotel in management and services. This hotel has also been situated in Malaysia itself, which have also become a finest hotel for business travelers and also travelers around the world and locally. Therefore, with these achievements, we have decided to make a research about the company itself and prove of its facility that satisfies us as a customer (Shangri-La International Hotel Management Ltd. 2012).Great hotels are made by great employees, not by crystal chandeliers or expensive carpets. This strongly held belief at Shangri-La Hotels and Resorts translates to a firm commitment to employee development. Such dedication will be increasingly important as the group’s workforce grows from 37,000 to nearly 60,000 by 2013 (Shangri-La International Hotel Management Ltd. 2012). The process begins with careful selection staff are â€Å"hired for attitude, trained for skills† providing a fertile f oundation for the Shangri-La philosophies to be embraced.Shangri-La then invests heavily in training perhaps more than any other hotel group with intensive, ongoing coaching for all staff at 68 hotels and resorts. The group then retains its high caliber staff by creating an environment whereby employees may achieve their personal and career goals. Shangri-La has one of the lowest staff turnover rate in the industry (Shangri-La International Hotel Management Ltd. 2012). 4. 3 Corporate Strategies Shangri-La Care the group’s defining feature is its exceptional and warm hospitality, as defined by its philosophy Shangri-La hospitality from caring people.All staff undergoes the â€Å"Shangri-La Care† training programme within six months of joining the group. The programme is designed to develop a consistent Shangri-La style of service to deliver a superior guest experience and build brand loyalty. Respect, courtesy, sincerity, helpfulness and humility are all core values of the training. Under the umbrella theme â€Å"Shangri-La Care the Shangri-La Way† the programme is divided into four modules: Shangri-La Care 1 – â€Å"Shangri-La hospitality from caring people†, Shangri-La Care 2 – â€Å"Delighting customers†, Shangri-La Care 3 – â€Å"Recover to gain loyalty† and Shangri-La Care 4 – â€Å"Taking ownership. The four modules of Shangri-La Care focus on the group’s mission: Delighting customers each and every time, part of Shangri-La’s guiding principles (Mohd  Rizal 2007). Shangri-La Care is a living culture within the group, strongly supported by top management and continuously cascaded through the organization. All hotels are required to allocate a specific budget for people training and development and the hotels’ general managers are responsible for ensuring the all the allocated funds are spent year after year.Below is Shangri-La Care Modules that line out what servi ce personnel do and how to serve their customers should best (Shangri-La International Hotel Management Ltd. 2012). 4. 4. 1 Shangri-La Care 1: Shangri-La Hospitality from Caring People First of all, addresses how to make the guests feel special and important by focusing on the five core values of Shangri-La Hospitality: Respect, Humility, Courtesy, Helpfulness and Sincerity. It also imbues  the value of  Ã¢â‚¬ËœPride without Arrogance’ as the service  hallmark (Mohd  Rizal 2007). . 4. 2 Shangri-La Care 2: Delighting Customers Focuses on the importance of guest loyalty and how it can only be achieved by delighting the guests not just the first time but every single time. Employees must be guest obsessed, doing more for guests by ‘going the extra mile', being flexible and never  saying no, anticipating and responding quickly, and recognizing the guest's individual needs (Mohd  Rizal 2007). 4. 4. 3 Shangri-La Care 3: Recover to Gain Loyalty High lights the impo rtance of recovery when a mistake is made.When recovery is done well, it may be an opportunity to gain further commitment and loyalty but if there is no or poor recovery the lifetime value of the guest is lost in addition to at least 25 others who may hear of the incident through word of mouth. The module teaches the five steps to recovery – Listen, Apologize, Fix the Problem, Delight – the Extra Mile and Follow Up (Mohd  Rizal 2007). 4. 4. 4 Shangri-La Care 4:  Take Ownership Finally, addresses the importance of our employees taking ownership to show care for the customers, colleagues and company.The driver of ownership is  Ã¢â‚¬Å"SELF†, which means S (Show commitment), E (Eager to take initiative), L (Lead ourselves) and F (Filled with  passion). This module attempts to create in the employee’s the mind-set to live in an environment that is  filled with  Care for  guests, Compassion for colleagues and  Pride in the  company (Mohd  Riz al 2007). 4. 0 SWOT chart for the Shangri-La Hotel Strengths| Weaknesses| 1) Shangri-La Hotel is regarded as one of the world’s best management hotel.It includes Shangri-La Hotel and Traders Hotels. 2) Shangri-La Hotel manages to train well employees who are able to provide better quality services to customers. 3) Shangri-La owns strong capital and service that helps it earn good reputation and consumer loyalty. 4) Shangri-La Hotel the uniqueness of interior design of the hotel rooms, lobby, dining cafe and state of the art facilities has been able to attract customer’s intention. It also has been on the luxury of facilities, which can make customers feel comfortable. ) Improved the existing electronic Best Practice process to ensure company-wide benchmarking where ideas with potential for global implementation are highlighted. The most valuable Best Practice recognition was created and is awarded on an annual basis. | 1) Senior executives approaching retirement with n o clear recognizable successor. 2) Problems in recruiting employees to work at the resorts. 3) Shangri-La is very famous in Asia but not in the other continents. So it is hard to attract those customers. ) Losing market share to rivals and higher overall unit costs relative to rivals 5) Unattractive compensation packages. Thus, failure to understand culture differences. | Opportunities| Threats| 1) Relatively safe and peaceful business environment. No natural disaster around the Hotel location, no riots, no terrorist attack, without violent protest or demonstration. 2) The resort hotel is located in a unique island with beautiful beaches and clear water ideal for snorkeling and living activities. 3) Shangri-La has opportunities to attract more ustomers. And then it can improve its fame all around the world. 4) The income of residents continued to rise, according to Maslow’s theory of the level demand, when the people’s living standards up to a certain extent, they hope to meet spiritual needs. Hotel facilities will attract customers’ so the hotel consumption of the people will continue to increase. 5) Increase presences in Asia and also relaxed travel restrictions. | 1) Aggressive fishing activities have been carried out nearby the island lately and it has caused unduly pollution as a result. ) There are many existing and newly built island resorts in the Asia-Pacific region. 3) The competitors are strong. There are lots kinds of hotels, so Shangri-La does not have tremendous competitiveness. 4) Restrictions on travel. 5) Increase in the cost of labor and current economic situation. | SWOT analysis can be defined as â€Å"a critical assessment of the strengths and weaknesses, opportunities and treats in relation to the internal and environment factors affecting an entity in order to establish its condition prior to the preparation of the long term plan. In addition, strengths and weaknesses analysis involves looking at the particular stre ngths and weaknesses of the organization itself and itself and its products/services range. It is an internal appraisal. An analysis of opportunities and threats is concerned with profit making opportunities in the business environment and with identified threats such as falling demand, government legislation and new competition etc. Therefore it is an external appraisal. 5. 0 Reference ) Online Business Advisor, 2006, (Why is Strategic Planning important), viewed 23 February 2012, Available from: http://www. onlinebusadv. com/? PAGE=171 2) David Ingram, D 2012 (Why is the Implementation of projects important to strategic Planning and the Project Manager) viewed 23 February 2012, Available from: http://smallbusiness. chron. com/implementation-projects-important-strategic-planning-project-manager-18215. html 3) Shangri-La 2012, (International Hotel Management Ltd. ) viewed 23 February 2012, Available from: http://www. shangri-la. com/en/corporate/aboutus/overview 4)